Refund Policy

Keystone Trading Media – Refund Policy

Last Updated: November 15, 2025

Thank you for choosing Keystone Trading Media. We work hard to provide valuable digital products and educational resources. Because of the nature of digital goods, the following refund policy applies to all purchases made through https://keystonetradingmedia.com.

1. All Digital Product Sales Are Final

Due to the immediate, irrevocable access to digital content, all digital product purchases are final and non-refundable.

This includes, but is not limited to:

eBooks

Guides

Digital downloads

Online resources

Templates

Educational materials

Any digital product delivered instantly or via email

Once delivered, these items cannot be returned, and access cannot be revoked, which is why refunds are not offered.

2. Accidental Purchases

Please review your order carefully before completing your purchase.

We do not issue refunds for:

Accidental purchases

Purchasing the wrong product

Changing your mind after buying

Not reading the product description

Lack of technical ability to access downloads

If you have difficulties accessing your content, we are happy to help.

3. Duplicate Purchases

If you accidentally purchase the same digital product twice using the same email address, contact us within 3 days of purchase.
We will verify the duplicate transaction and may issue a refund for one of the charges.

4. Technical Issues

If you experience a technical issue with your download, access link, or account, we will:

Re-send download access

Re-activate links

Assist with login or account issues

A technical issue is not grounds for a refund, but we will always help resolve it.

5. Unauthorized Purchases

If you believe a purchase was made fraudulently or without your permission:

Contact us immediately

Open a support ticket

Provide relevant details

Unauthorized transactions will be reviewed on a case-by-case basis.

6. Chargebacks

Before initiating a chargeback with your bank or card issuer, you agree to contact us first at:

📧 [email protected]

Chargebacks initiated without contacting us first may result in:

Account suspension

Blocked access to future purchases

Revocation of existing product access

We always work to resolve issues quickly and fairly.

7. Future Physical Products

If physical products become available in the future, this policy will be updated to include:

Return instructions

Condition requirements

Eligible refund timeframes

Shipping policies

Until then, this Refund Policy applies only to digital goods.

8. Contact Us

For assistance with digital downloads, access issues, or purchase questions, contact:

📧 [email protected]
🌐 https://keystonetradingmedia.com/contact-us